Refund policy

Effective Date: 16/5/2026

At Sumukha Modaka, we take pride in delivering fresh, high-quality products. Due to the perishable nature of our items, returns and refunds are handled under specific conditions outlined below.

1. Return Eligibility

We accept returns or replacement requests only if:

  • The product received is damaged, defective, or spoiled
  • The wrong item was delivered
  • The product quality is significantly compromised

To be eligible:

  • The issue must be reported within [X HOURS / X DAYS] of delivery
  • You must provide clear photo or video proof of the issue

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been partially or fully consumed
  • Orders reported after the specified timeframe
  • Items damaged due to improper handling or storage after delivery
  • Change of mind or personal taste preferences

3. Return Timeframe

  • All complaints must be raised within [X HOURS / X DAYS] from the time of delivery
  • Requests made after this period will not be considered

4. Refund Process

  • Once your request is reviewed and approved, we will initiate a refund
  • Refunds will be processed to the original payment method

⏱ Processing Time: [REFUND PROCESSING TIME]

  • In case of Cash on Delivery (COD), refunds may be issued via bank transfer or store credit

5. Exchange / Replacement

  • Eligible orders may be offered a replacement instead of a refund, depending on the situation
  • Replacement will be processed within a reasonable time frame, subject to product availability

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately at [EMAIL ADDRESS]
  • Share your order details along with photo/video evidence

We will review your request and provide a suitable resolution (replacement or refund)

7. Return Shipping Costs

  • Since most products are perishable, physical returns may not be required
  • If a return is necessary, we will inform you of the process
  • In approved cases:
    • Return shipping costs may be covered by us (if the issue is genuine)
    • Otherwise, the customer may be responsible for return shipping

8. Contact Us

For any return or refund-related queries, please contact:

📧 Email: [EMAIL ADDRESS]
📍 Address: [BUSINESS ADDRESS]